Is Fixray a lighter version of Snapfix?

No. Snapfix is broadening into a platform that runs a hotel group's departments. Fixray is narrowing on one outcome: a venue your guests find in good condition. Fewer features is the design, so your team uses it from day one.

Will Fixray improve our review scores?

We can't promise a number, and we won't quote one. What changes is who finds the fault first. When staff and guests can report in seconds and every closed job carries a photo or a stated reason, faults get fixed before the next guest checks in, instead of after they post.

Snapfix has 100+ hotel groups. Why trust Fixray?

Because we're built for a different buyer. Snapfix's references are groups like Marriott and Hilton. Ours is Meridian Grand, an independent venue running 300+ events a year, and you can run Fixray at your own site free before deciding anything.

We already pay for Snapfix. Is switching worth it?

If you use Snapfix for housekeeping and guest messaging, probably not. If you mainly use it for maintenance, run Fixray free at one site alongside it and compare. Our prices are published, so the comparison takes ten minutes.

Snapfix runs the hotel. Fixray keeps it guest-ready.

Snapfix has grown into an operations platform for hotel groups: housekeeping, guest messaging, compliance, assets and maintenance, bought through a demo. Fixray does one job. It catches the faults your guests would notice and gets them fixed, with photo proof, before they turn into a review. Every price is published, and you can start free on the Log tier today, without a sales call.

Two products, two jobs

One is becoming a platform. The other is built for a single outcome.

Snapfix

A hotel operations platform

Built for: Hotel groups running every department on one system
Covers: Maintenance
Housekeeping
Guest messaging
Compliance
Assets
Multi-site console
Plugs into: 17 hotel systems, including Opera, Cloudbeds and Mews
How you start: Book a demo. Pricing isn't published.
Measured by: How much of the hotel runs on one platform

Fixray

A venue-condition system

Built for: Independent hotels, conference centres and event venues
Covers: Asset register on Track and Operate. Multi-site on Operate.
Report
Prioritise
Fix with proof
Recurring checks
Plugs into: Your team's phones, and a QR poster on the wall for guests
How you start: Sign up and run a real site today, free
Measured by: Whether your team finds the fault before a guest does

How Fixray protects guest scores

Guests don't review your software. They review the shower.

Spotted
Any member of staff reports a fault in seconds with a photo. Guests scan a QR poster and report without an account, with the location already attached.
PrioritisedTrack
Mark a guest-facing fault high priority and it sorts to the top of its list. On Track, each priority carries a due date and you see what missed it.
Fixed and proven
Closing a job asks for a photo of the finished work or a stated reason, so "done" is never just a tick.
Kept that way
Fire alarm, emergency lighting and legionella checks run on a schedule instead of from memory. The free Log tier includes one active scheduled job; Track makes them unlimited.

★★☆☆☆

“Lovely venue, but the shower in our room was broken and we told reception twice. Nothing happened.”

Illustrative review, not a real customer's. The words guests use for faults:

leak
no hot water
broken
AC not working
out of order

Each one is a fault someone on your team walked past, or reported into a group chat where it got lost.

How Fixray compares to Snapfix for keeping a venue guest-ready
Capability	Snapfix	Fixray
What it's built to do	Run hotel operations across departmentsNo winner.	Keep the venue fault-free for guestsNo winner.
Who it's built for	Hotel groups buying through a sales processNo winner.	The GM or owner of an independent venueNo winner.
Start free, today	No free tier or trial; demo request onlyNo advantage to Snapfix.	Yes: single site, unlimited issues and ReportersAdvantage to Fixray.
Published pricing	Not publishedNo advantage to Snapfix.	Every tier published and dated, free Log tier includedAdvantage to Fixray.
Staff report with a photo	YesNo winner.	Yes. Reporters are free and unlimited on every plan.No winner.
Guests can flag a fault	Guest messaging over WhatsAppNo winner.	QR poster, no account neededNo winner.
Photo evidence on a job	YesNo winner.	Yes. Closing a job asks for a completion photo or a stated reason.No winner.
Recurring safety checks	YesNo winner.	Yes. one active scheduled job on the free Log tier, unlimited on Track.No winner.
Where data lives	AWS in Ireland and the USNo winner.	AWS London, invoiced in GBP with VATNo winner.

Accurate as of October 2026.

What Snapfix does that Fixray leaves out, on purpose

Housekeeping synced to the hotel booking system
Guest messaging with AI-assisted replies
17 integrations with hotel systems
A reference base of 100+ hotel groups, including Marriott, Accor and Hilton

Need all of that in one contract? Snapfix is the right call, and you're buying a platform. Need the faults fixed before guests find them? You don't need the platform.

Choose Fixray if…

You run an independent venue and guests sometimes find faults before your team does
Maintenance lives in a WhatsApp group, a notebook or someone's head
You want it running this week, free, with no sales call
You need recurring safety checks scheduled and logged, not remembered

Choose Snapfix if…

You're a hotel group replacing several department systems at once
You want housekeeping and guest messaging on the same platform as maintenance
You buy through procurement and a demo suits you
Your team is multilingual, and icon-led screens matter more than anything else

How Meridian Grand ended up here

“We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done.”
— Nikkita Mulchandani, Managing Director, Meridian Grand

Read the full Meridian Grand switch story

Switching questions

Is Fixray a lighter version of Snapfix?: No. Snapfix is broadening into a platform that runs a hotel group's departments. Fixray is narrowing on one outcome: a venue your guests find in good condition. Fewer features is the design, so your team uses it from day one.
Will Fixray improve our review scores?: We can't promise a number, and we won't quote one. What changes is who finds the fault first. When staff and guests can report in seconds and every closed job carries a photo or a stated reason, faults get fixed before the next guest checks in, instead of after they post.
Snapfix has 100+ hotel groups. Why trust Fixray?: Because we're built for a different buyer. Snapfix's references are groups like Marriott and Hilton. Ours is Meridian Grand, an independent venue running 300+ events a year, and you can run Fixray at your own site free before deciding anything.
We already pay for Snapfix. Is switching worth it?: If you use Snapfix for housekeeping and guest messaging, probably not. If you mainly use it for maintenance, run Fixray free at one site alongside it and compare. Our prices are published, so the comparison takes ten minutes.