Fixray vs Snapfix: same photo-first workflow, built for UK venues.
Snapfix invented photo-based issue reporting for hospitality. We respect that. Where we differ: every Fixray price is published, so you can read the tiers and start free without a sales call. And the product is built for UK venue operators — hotels, conference centres, event spaces — not hospitality in general.
| Capability | Snapfix | Fixray |
|---|---|---|
| Free tier | Free trial onlyNo advantage to Snapfix. | Yes — single site, unlimited issues, unlimited reportersAdvantage to Fixray. |
| Pricing model | Not published — quote on requestNo advantage to Snapfix. | Published per-site tiers, free Log tier included. Reporters always free.Advantage to Fixray. |
| Reporters need accounts | YesEvenly matched. | Yes for staff — free and unlimited on every plan. Guests can also report from a QR poster with no account.Evenly matched. |
| Photo evidence on every job | YesEvenly matched. | Yes — before + after on every fixEvenly matched. |
| WhatsApp-replacement positioning | YesEvenly matched. | Yes — the WhatsApp switch is our lead story tooEvenly matched. |
| Venue-specific workflows (hotels / conference centres / event venues) | Hospitality-generalNo advantage to Snapfix. | Venue operator — an ICP page for each segmentAdvantage to Fixray. |
| Recurring PPM (legionella, fire alarm, emergency lighting) | YesEvenly matched. | Yes — 1 active schedule on the free Log tier, unlimited on TrackEvenly matched. |
| EU / UK hosted | IrelandNo advantage to Snapfix. | UK-hosted Supabase (AWS London), UK-invoiced with VATAdvantage to Fixray. |
| Established reference base | Hundreds of hotelsAdvantage to Snapfix. | Named case study with published metrics — Meridian Grand (300+ events/yr)No advantage to Fixray. |
| Open data export | CSV exportEvenly matched. | CSV + PDF export on Track and OperateEvenly matched. |
Accurate as of August 2026.
Fixray is best for you if…
- You want to know what it costs before you talk to anyone — every Fixray tier is published, and you can start on the free Log tier without a sales call
- You need SLA accountability — a due date on every job, and a record of what missed it
- You run recurring compliance walks — fire alarm, emergency lighting, legionella — and want them scheduled and logged rather than remembered
- You want venue-specific defaults — rooms, spaces, event turnarounds — not a generic hospitality tool
Snapfix is best for you if…
- You need a deep reference base of like-for-like hotel groups before you'll switch
- Your team is multilingual or mixed-literacy — Snapfix's icon-driven, language-agnostic UX is built for exactly that
- You already run Snapfix and the switching friction outweighs the gain
If the scale of the customer base matters more to you than venue-specific fit, Snapfix is the safer bet today. That will change as Fixray's reference base grows.
How Meridian Grand ended up here
“We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done. I've stopped waking up at 3am wondering what we missed.”Read the full Meridian Grand switch story
Switching questions
- We already pay for Snapfix. Is switching worth the friction?
- We can't tell you the delta, and we won't guess at it — Snapfix doesn't publish its pricing, so your quote is yours and we've never seen it. What we can do is show you ours: every Fixray tier is on the pricing page with what's in it, and the free Log tier lets you run a real site alongside Snapfix before you commit to anything. Pull your last three Snapfix invoices, put them next to our published tiers, and the comparison takes ten minutes.
- How do we move our Snapfix history across?
- You don't need to. Fixray starts from today. Close open Snapfix items there; new items go into Fixray. Export the Snapfix archive for insurance if your audit cycle needs continuity.
- Our fixers learned Snapfix. Will they have to relearn?
- The workflow is the same: report, triage, fix, verify. Day-one adoption at Meridian Grand with no training. Reporters get free invited accounts — nothing to install, unlimited on every plan.
- Snapfix has hundreds of hotels. Why should we trust Fixray?
- We're earlier. Our named customer is Meridian Grand. If reference-base scale matters more to you than venue-specific fit, Snapfix is the safer bet today.