Stop chasing maintenance on WhatsApp.

Fixray is a free maintenance tracking platform for hotels, venues, and event spaces. It replaces WhatsApp and spreadsheets with a structured system for reporting, tracking, and resolving maintenance issues — with photo-based reporting, SLA tracking, and real-time analytics.

Fixray's Log plan is free forever — unlimited Reporters, unlimited issues, 2 Managers and 2 Fixers per site, one active guest QR poster, and one active recurring maintenance schedule. Track (£59/month or £47/month annual) adds SLA tracking, unlimited QR posters and maintenance schedules, and advanced analytics. Operate (£129/month or £99/month annual) adds multi-site management and white-label branding. All plans are priced per site, not per user.

Yes — put a Fixray QR poster on the wall and a guest can report an issue with no account at all. They scan it, add a photo or a voice note, and it arrives with the location already attached. Guest reports land in a review queue, so a manager or fixer approves one before it reaches the job list, and repeat reports from the same spot fold into one job. Log includes one active poster; Track and Operate include as many as you need. Your own team still gets free logins — Reporters are unlimited on every plan.

Fixray is designed for operations teams at hotels, event venues, conference centres, and hospitality groups. It's ideal for teams of 3–50 people who currently manage maintenance via WhatsApp, email, or spreadsheets.

Yes. Fixray replaces WhatsApp groups, spreadsheets, and paper logs with a structured, trackable system. Staff report issues by taking a photo — the description, category, and location fill in automatically — and managers get a live view of every open job with SLA tracking. It's faster to use than WhatsApp and gives you a complete audit trail.

Snapfix is the closest tool — same photo-first idea. Fixray is tighter on replacing a WhatsApp group at a UK venue: account-free reporting by default, published per-site pricing you can read without a sales call, and recurring maintenance without jumping a tier. If you're a large chain bolting onto an existing CAFM, Snapfix fits well; if you're ripping out WhatsApp, Fixray is built for that job.

Most teams are live within a working day. Give us your sites and your fixer list, and we'll have the whole team invited the same day — each reporter is logging within a minute of tapping their invite, with nothing to install or train. Meridian Grand was reporting issues on day one and had a full week of closed jobs by week two.

Yes. Fixray is a Progressive Web App (PWA) designed mobile-first. It works on any smartphone browser and can be installed to the home screen for a native-app experience — no app store download required.

Yes. The Log plan is free forever — unlimited Reporters, 2 Managers and 2 Fixers per site, unlimited issues, photo-based reporting with auto-fill descriptions, basic analytics, one active guest QR poster, and one active recurring maintenance schedule. No credit card required. Upgrade to Track or Operate when you need SLA tracking, more than one QR poster or maintenance schedule, or multi-site management.

When a team member takes a photo of an issue, Fixray analyses the image and generates a clear, structured description. It also suggests the most likely category, and the reporter picks the location from your site's own list. The reporter can edit or accept the suggestion before submitting. It makes reporting faster and more consistent than typing a message.