Fixray for Conference Centres
Stop tracking AV faults on WhatsApp the night before a 400-pax event.
Reporters flag. Fixers clear. Managers verify. Every room. Every shift. Free forever on the Log tier — unlimited issues.
So we built Fixray.
Three WhatsApp groups for maintenance — one for AV, one for housekeeping, one for estates — and still the same issue surfaces three times on the morning of an event.
The housekeeping supervisor knows about the broken AV rig; the estates manager doesn't; the event starts in four hours.
Audit evidence lives in camera rolls and WhatsApp screenshots. Takes a week to assemble for insurance. Loses detail every time.
How it works
- 1
Report
Any room, any team member, one tap.
- 2
Triage
Manager sees the queue, assigns a fixer.
- 3
Fix
Fixer resolves on-site, logs proof, closes ticket.
- 4
Verify
Manager signs off. Audit trail retained.
“We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done. I've stopped waking up at 3am wondering what we missed.”
Managing Director · Meridian Grand
Conference centre questions
- Does Fixray replace our WhatsApp groups?
- Yes, for operational issues. Personal chat stays, work moves to Fixray.
- How long does it take to roll out to fixers and reporters?
- Same day: email invites for the whole team — nothing for reporters to install.
- Can we track recurring PPM (planned preventative maintenance)?
- Yes. The free Log tier includes one active recurring schedule; Track lifts the limit entirely.
- What does the free tier include?
- Single site, unlimited issues, unlimited Reporters, 2 Managers, 2 Fixers, one active guest QR poster, and one active recurring maintenance schedule. Full workflow.
- Do we own our maintenance data?
- Yes — it's your data. CSV and PDF export are included on Track and Operate. Data hosted in the UK (AWS London) under GDPR.
Related reading
Conference centres tracking recurring PPM across plant, AV and life-safety systems are usually working to SFG20 schedules. SFG20 explained: what it is and whether it's a legal requirement.
Looking at SymTerra?
SymTerra is built for construction and infrastructure sites — projects, crews, safety reports. Different operation to a conference centre. If you run a venue, you're in the right place: Fixray is built for your operators, your rooms, your events.
Recommended plan
Track
SLAs, planned maintenance, analytics.
Operations leads who need due dates on every job, PPM across every asset rather than one schedule, and a board-ready monthly report.
See Track pricing →