What Fixray does
What Fixray does
Fixray turns maintenance from a scrolling chat thread into a structured loop: report an issue in seconds, triage it on one screen, fix it with proof, and keep the record. Here is each step — and the numbers from a venue already running it.
Report
Staff report an issue straight from their phone — snap a photo, pick the location, and tap submit. Fixray reads the photo and auto-fills a clear description and the likely category, so reporting is faster than typing a WhatsApp message.
Source: Meridian Grand · Apr–Jul 2026
Triage
Every report lands in one live list instead of a scrolling feed. Managers see what is open, what is overdue, and who is on it — with a priority on every issue and, on Track and Operate, an SLA timer for each priority the site has switched on.
Source: Meridian Grand · Apr–Jul 2026
Fix
Fixers pick up assigned work and close it out from the same phone. Marking a job done asks for a completion photo, or a stated reason when there isn't one, so “I thought it was handled” stops being a failure mode.
Source: Meridian Grand · Apr–Jul 2026
Prove
Every issue keeps a full timestamped audit trail — who reported it, who picked it up, when it closed, and the proof photo against it. When an insurer, an EHO, or your GM asks whether something is done, the record is already there.
Source: Meridian Grand · Apr–Jul 2026
Simple pricing. Per site, not per user.
Unlimited Reporters on every plan. Start free and upgrade when you need more power.
Log
Replace WhatsApp. Free forever.
- Unlimited Reporters
- 2 Managers and 2 Fixers per site
- Unlimited issues
- 1 photo or video per issue
- 10 AI credits a month (descriptions and categories)
- Basic analytics
- 1 active guest QR poster
- 1 active scheduled job
- 2 upcoming one-off jobs
- SLA tracking
- Multi-site management
- White-label branding
Track
SLAs, planned maintenance, analytics.
per site, billed annually (excl. VAT)
- Everything in Log
- Unlimited Managers and Fixers
- Unlimited photos and video per issue
- SLA tracking
- Unlimited guest QR posters
- Review guest reports before they reach your team
- Unlimited scheduled jobs
- Advanced analytics
- Cost tracking
- CSV & PDF export
- Compliance-ready audit export: a PDF of each scheduled check's records (SFG20 alignment in progress)
- Multi-site management
- White-label branding
- Email support
Operate
Multi-site, white-label, cost control.
per site, billed annually (excl. VAT)
- Everything in Track
- Multi-site management
- White-label branding
- Cross-site cost reconciliation
- Repeat offender analysis
- Priority support + onboarding
Unlimited Reporters on every plan — no per-seat charges. Log includes 2 Managers and 2 Fixers per site; Track and Operate include unlimited Managers and Fixers.
Prices exclude VAT. Annual billing saves 20% on Track and 23% on Operate.
Questions about what Fixray does
- What is Fixray?
- Fixray is a maintenance tracking platform built for hotels, venues, and event spaces. It replaces WhatsApp groups and spreadsheets with photo-based reporting, recurring maintenance and real-time analytics from any phone, plus SLA tracking on Track and Operate.
- Does Fixray replace WhatsApp for maintenance?
- Yes. Fixray replaces WhatsApp groups, spreadsheets, and paper logs with a structured, trackable system. Staff report issues by taking a photo — the description and category fill in automatically — and managers get a live view of every open job, with SLA tracking on Track and Operate. It's faster to use than WhatsApp and gives you a complete audit trail.
- How does Fixray compare to Snapfix?
- Snapfix has grown into an operations platform for hotel groups: maintenance, housekeeping, guest messaging, compliance and assets, bought through a demo. Fixray does one job for independent venues. It catches the faults guests would notice and gets them fixed, and fixers can close a job with a photo of the finished work. Staff report with a free login, and guests report from a QR poster with no account. Every Fixray price is published, and you can start free without a sales call. If you want one platform across a hotel group's departments, Snapfix fits. If you want the venue kept guest-ready, Fixray is built for that.
- Does Fixray work on mobile?
- Yes. Fixray is mobile-first and works in any modern smartphone browser. On Android, install it from Google Play. On iPhone, add it to the home screen from the browser for a native-app feel, with no App Store download.
- Does Fixray write descriptions automatically from a photo?
- Yes. AI Auto-Description analyses the photo and drafts a clear, structured description of the issue. It also suggests a category, and the reporter picks the location from your site's list. Reporters can edit before submitting — most don't need to. Each suggestion uses one AI credit; Log includes 10 a month.
See it on your own venue
Book a 15-minute walkthrough, or start free and set up your first site in minutes.