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Fixray

Terms of Service

Last updated: 20 July 2026

1. Who we are

Fixray is a maintenance-tracking service for hotels, venues, and hospitality teams, available at fixray.app and app.fixray.app.

These terms are a contract between you (the organisation using Fixray) and Fixray Ltd, a company registered in England and Wales (company number 17347585). You can contact us at hello@fixray.app.

In these terms, "we", "us", and "our" mean Fixray Ltd; "you" and "your" mean the organisation on whose behalf an account is created, and its authorised users. By creating an account or using Fixray, you agree to these terms. If you're agreeing on behalf of an organisation, you confirm you have authority to bind it.

2. The service

Fixray lets your team report maintenance issues, triage and assign them, track them to resolution, and schedule recurring maintenance. The service is offered in tiers (Log, Track, and Operate) whose features and prices are described on our pricing page. We're always improving Fixray, so features may change over time; we won't make a change that materially reduces the core functionality of a paid tier during a period you've already paid for.

3. Your account

You must give accurate information when signing up and keep your login credentials secure. Your organisation's administrators control who can access your workspace and what role each person holds. You're responsible for activity that happens under your account and for your users' compliance with these terms.

4. Acceptable use

In short: use Fixray lawfully, for its intended purpose, and don't try to break it or reach other organisations' data.

You agree not to:

  • attempt to access data belonging to other organisations, or any part of the service you're not authorised to use;
  • interfere with, disrupt, or place undue load on the service;
  • probe, scan, or test the security of the service without our prior written permission;
  • upload or share content that is unlawful, infringes someone else's rights, or contains malware;
  • copy, modify, reverse-engineer, decompile, or create derivative works from the service, except to the extent the law says you can despite this restriction; or
  • resell, sublicense, or make the service available to anyone outside your organisation.

We may suspend or close accounts that breach these terms (see §13).

5. Plans, billing, and cancellation

The Log tier is free. Paid plans (Track and Operate) are billed per site, monthly or annually, through our payment provider Stripe.

  • Renewal. Subscriptions renew automatically at the end of each billing period (each month, or each year for annual plans) at the then-current price, unless you cancel first.
  • Cancellation. You can cancel at any time from your billing settings — there are no cancellation fees. If you cancel, you keep access until the end of the current billing period, after which your account downgrades to the free Log tier and your data stays accessible.
  • Non-payment. If a payment fails or is overdue, we may suspend paid features after giving you reasonable notice and a chance to fix it.
  • Price changes. If we change prices, we'll give you at least 30 days' notice, and the new price applies from your next renewal.
  • Tax. Prices exclude VAT and any other applicable taxes unless stated otherwise.

6. Your data and privacy

In short: your data is yours; we only use it to run the service for you, and we act as your data processor.

Your data belongs to you and your organisation. You grant us the rights needed to host, process, and display it in order to provide the service — nothing more.

For personal data within your Fixray workspace (for example, your staff's or guests' details), you are the data controller and we are your data processor. We handle that data as described in our privacy policy and in our Data Processing Agreement, which forms part of these terms and is available on request. We use trusted sub-processors (such as our hosting, payment, email, and AI providers) to deliver the service; they are identified in our Data Processing Agreement.

You can export your data at any time. You can also request permanent deletion — contact your organisation's Fixray administrator or email hello@fixray.app — and we honour such requests within 30 days in line with the UK GDPR, save that residual copies in routine backups are overwritten on our normal backup cycle. After an account is closed, we retain your data for 30 days so you can reactivate or export it, then delete it on the same basis.

7. Intellectual property and licence

We own all intellectual property rights in Fixray — the software, platform, design, and brand. We grant you a non-exclusive, non-transferable, revocable licence to use the service for your organisation's own internal business purposes for as long as your subscription (or free Log account) is active. You get no rights in Fixray beyond that licence.

You keep all rights in the data and content you upload ("Your Content"). You grant us a licence to use Your Content only as needed to provide, secure, and improve the service and to comply with law.

If you give us feedback or suggestions, we may use them freely to improve Fixray, with no obligation to you.

8. Confidentiality

Each of us may receive confidential information from the other. We each agree to keep the other's confidential information confidential, to use it only in connection with these terms, and to protect it with reasonable care. This doesn't apply to information that is or becomes public through no fault of the receiver, was already known, or must be disclosed by law. This clause survives the end of the agreement.

9. Availability and support

We work hard to keep Fixray available and your data safe, and we describe how on our security page. The service is provided on an "as available" basis. We don't currently offer a contractual uptime guarantee, and occasional maintenance windows or interruptions may occur. We'll aim to give advance notice of planned maintenance where we reasonably can.

10. Warranties and disclaimers

We warrant that we'll provide the service with reasonable care and skill.

Otherwise, and to the fullest extent permitted by law, the service is provided "as is" and we exclude all other warranties, conditions, and terms — whether express or implied by statute, common law, or otherwise — including any implied terms as to satisfactory quality, fitness for a particular purpose, or non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that it will meet your specific requirements. Nothing in this section limits the warranties or rights that can't be excluded by law.

11. Your responsibilities and indemnity

You're responsible for Your Content and for how you and your users use Fixray. You agree to indemnify us against any losses, damages, costs, and reasonable legal fees we incur from a third-party claim arising out of: (a) Your Content; (b) your use of the service in breach of these terms or applicable law; or (c) infringement by Your Content of a third party's rights.

12. Liability

In short: we don't dodge the things the law won't let us exclude; beyond that, our liability is capped and everyday indirect losses are excluded.

Nothing in these terms excludes or limits liability that can't be excluded or limited under English law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that can't lawfully be limited.

Subject to that:

  • neither of us is liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill, or anticipated savings, in each case whether direct or indirect; and
  • our total liability to you in connection with the service — whether in contract, tort (including negligence), or otherwise — is limited, for all claims arising in any 12-month period, to the greater of (a) the total fees you paid us in the 12 months before the claim arose, or (b) £1,000.

13. Suspension and termination

You can stop using Fixray at any time. If you want your account or data deleted, contact your organisation's Fixray administrator or email hello@fixray.app, and we'll honour it as described in §6.

We may suspend or terminate your access if you materially breach these terms. Where it's reasonable to do so, we'll warn you first and give you a chance to fix the problem. We may suspend access immediately and without prior notice where we reasonably believe it's necessary to protect the service, other customers, or us — for example, an active security threat, unlawful use, or a legal requirement — or for non-payment as described in §5.

On termination, your licence to use the service ends. The sections that by their nature should survive (including §6 data handling, §7 IP, §8 confidentiality, §11 indemnity, §12 liability, and §17 governing law) continue to apply.

14. Force majeure

Neither of us is liable for failure or delay caused by events beyond our reasonable control — including outages at our hosting, payment, or infrastructure providers, internet or power failures, strikes, or acts of government. If such an event continues for a prolonged period, either of us may end the agreement for the affected service.

15. Changes to these terms

We may update these terms from time to time. If we make a material change, we'll notify you — by email or in the app — at least 30 days before it takes effect. Continuing to use Fixray after a change takes effect means you accept the updated terms. If you don't accept a material change, you may cancel before it takes effect.

16. General

  • Entire agreement. These terms, together with our privacy policy and DPA, are the entire agreement between us about the service and replace any earlier discussions or representations. Neither of us relies on any statement not set out in these terms (but nothing limits liability for fraud).
  • Third-party rights. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
  • Assignment. We may transfer our rights and obligations under these terms (for example, if our business is sold), and we'll let you know if we do. You may not transfer yours without our consent, which we won't unreasonably withhold.
  • Severability. If any part of these terms is found to be unenforceable, the rest continues in force.
  • Waiver. If we don't enforce a right, that's not a waiver of it.
  • No partnership. Nothing in these terms creates a partnership, agency, or employment relationship between us.
  • Notices. We'll send notices to your account email; you can reach us at hello@fixray.app.

17. Governing law

These terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.