Your venue's maintenance sorted. Free.
Fixray replaces WhatsApp groups and spreadsheets with a structured system your whole team can use — photo-based reporting, real-time tracking, and full audit trails. Free for your whole team, forever.
Broken tap in Room 12
Lobby light flickering
AC not cooling — Ballroom
Stained carpet near lift
Fire exit sign missing
Built with Meridian Grand — a luxury wedding venue in North London
Your maintenance "system" is a WhatsApp group.
Issues reported in WhatsApp get lost in scroll. No one knows what's been fixed. The GM asks for a report and you scramble to reconstruct it from screenshots.
High-priority issues sit unassigned because no one saw the message. There's no audit trail, no SLA, no accountability.
When something falls through the cracks, it's your reputation on the line.
SLA Compliance
87%
Open Issues
24
Overdue
3
Avg Resolution
4.2h
Issues by Category
Replace the chaos with a system that works.
Fixray replaces WhatsApp and spreadsheets with a structured system for reporting, tracking, and resolving maintenance issues. Every team member gets a fast, structured way to report issues — with a photo, a location, and a tap. Managers see everything in real time: what's open, what's overdue, who's handling it. Every issue has an audit trail. Every SLA is tracked. No more WhatsApp archaeology. And your whole team can be on it today — for free.
Three steps. Zero training.
Tap to take photo
Category
Location
Description
Report
Staff snap a photo and tap submit. The description, category, and location fill in automatically. Faster than typing a WhatsApp message.
Broken tap in Room 12
Lobby light flickering
AC not cooling — Ballroom
Stained carpet near lift
Fire exit sign missing
Triage
Managers see every issue in real time. Assign, prioritise, and set SLAs — all from one screen.
Broken tap in Room 12
Mike R.
Plumbing
Room 12
Sarah M.
Activity
Fix
Fixers get notified instantly. Mark issues as done with a completion photo. Full audit trail, every time.
Everything your venue needs. Nothing it doesn't.
Fixray includes SLA tracking, reports that write themselves from a photo, recurring maintenance scheduling, and real-time analytics dashboards.
Reports That Write Themselves
Snap a photo — the description, category, and location fill in automatically. Report issues in under 10 seconds.
SLA Tracking
Set resolution targets by priority. See compliance rates in real time. Know instantly what's overdue.
Recurring Maintenance
Schedule daily, weekly, or monthly checks. Auto-generated tickets with compliance dashboards — never miss a cycle.
Analytics & Dashboards
Resolution times, category trends, fixer performance, SLA compliance — all in one place. Export-ready.
Smart Notifications
Instant push for high-priority issues. Grouped notifications for everything else. Per-user preferences.
Duplicate Detection
Same location, same category, different reporter? Fixray flags it automatically. Merge duplicates in one tap.
Full Audit Trail
Every status change, assignment, and comment is logged. Complete accountability for every issue.
Multi-Site Management
Manage multiple venues from one account. Shared categories, independent issue queues, centralised analytics.
From the teams already using Fixray
"We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done. I've stopped waking up at 3am wondering what we missed."
Nikkita Mulchandani · Managing Director, Meridian Grand
Free forever
your whole team included, every plan
Photo-first
auto-fills description, category, and location
UK-built
GDPR-compliant, made for venue operators
A 200-capacity events venue uses Fixray to log snags during changeovers. Staff snap photos between events; the ops manager triages from one screen.
Nothing falls through the cracks between bookings.
A 40-room boutique hotel replaced a shared WhatsApp group with Fixray. Housekeeping reports issues at the point of discovery; maintenance sees them instantly.
Guest-facing issues are resolved before check-in.
A multi-hall conference centre schedules recurring checks for AV, HVAC, and seating. Fixray auto-generates tickets and tracks compliance.
Preventive maintenance runs on autopilot.
Simple pricing. Per site, not per user.
Every plan includes unlimited users. Start free and upgrade when you need more power.
Built with Meridian Grand — a luxury wedding venue in North London
Log
Replace WhatsApp. Free forever.
- Unlimited users
- Unlimited issues
- Photo-based reporting
- Auto-fill descriptions
- Basic analytics
- SLA tracking
- Recurring maintenance
- Duplicate detection
- Multi-site management
- White-label branding
Track
SLAs, planned maintenance, analytics.
per site, billed annually (excl. VAT)
- Everything in Log
- SLA tracking
- Recurring maintenance
- Advanced analytics
- Duplicate detection
- Cost tracking
- CSV & PDF export
- Multi-site management
- White-label branding
- Email + chat support
Operate
Multi-site, white-label, finance.
per site, billed annually (excl. VAT)
- Everything in Track
- Multi-site management
- White-label branding
- Finance dashboard
- Repeat offender analysis
- Priority support + onboarding
All plans include unlimited users. No per-seat charges.
Prices exclude VAT. Annual billing saves up to 21%.
Frequently asked questions
Ready to stop losing issues in WhatsApp?
Create your free account and set up your first venue in under 5 minutes.