Built by an operator. For operators.
Fixray exists for one reason: managing maintenance through a WhatsApp group is a system that fails when you need it most. We're building the structured alternative — fast enough that your team will actually use it, simple enough that nobody needs training, and free for your whole team forever on the Log plan.
Our mission
Make every venue's maintenance — from a 40-room boutique hotel to a 200-capacity events venue — visible, accountable, and resolved on time. No issue lost in scroll. No 3am wake-up calls chasing what got missed. No reconstructing reports from screenshots the morning a board meeting starts.
Founder
Chris Morgan
Founder
Chris spent a decade in venue operations before founding Fixray — long enough to watch every well-meaning maintenance "system" collapse back into a WhatsApp group within a quarter. The pattern was always the same: the tool was too slow, too complex, or too expensive for the people actually doing the reporting, so they defaulted to the chat thread.
Fixray is the answer to that pattern. Photo-first reporting that beats WhatsApp on speed. Auto-filled descriptions and locations so nobody has to type. A real audit trail so the GM never has to ask "is this fixed?" again. Built in the UK, GDPR-compliant from day one, and free for your whole team on the Log plan because adoption is the only thing that matters.
“I built Fixray because I'd watched the same problem for a decade — maintenance lost in WhatsApp, no audit trail, no accountability. The fix isn't a more complex tool. It's a tool that's faster than the chat group it's replacing.”
What we build for
Speed beats features
Adoption is the only metric that matters. If reporting an issue takes longer than typing a WhatsApp message, the system fails. Every Fixray feature is judged on whether it makes the next report faster.
Free for the whole team
Per-seat pricing kills adoption. Fixray's Log plan is free forever for unlimited users. Paid plans are priced per site, not per user. The reporter, the fixer, and the GM all use the same product.
Built in the UK, GDPR-compliant
Data residency, lawful basis, and audit trails aren't an afterthought. Fixray is built in the UK by a team that reads the regulation, and we ship the controls that let our customers prove compliance to their own auditors.
See it for yourself
Set up your first venue in under 5 minutes — free, no credit card.